Technology

Software Technology:

Microsoft Technologies - Fusion BPO LLC provides higher-end design, development and business integration solutions based on the .NET platform. Fusion BPO LLC Microsoft .NET team develops and delivers comprehensive solutions utilizing the full range of .NET functionality.

Sun Technologies - Fusion BPO LLC ensures the highest level of application quality and shortened development cycles by employing best-in-class J2EE application framework in development work as per the project requirements.

Open Source Technologies - Fusion BPO LLC is unique in employing open source technologies like LAMP (Linux-Apache-MySQL-PHP) for enterprise wide solutions, IT outsourcing and consulting services to source, manage and deliver IT projects effectively and efficiently.

Contact Center Technology:

Core Technology supports

		Inbound / Outbound Voice Solution
		Scalability.
		Redundancy.
		Disaster Recovery plans.
		Service uptime of 99.98%
		Power backup with 99.9999% uptime.

We have deployed state of the art voice and web support equipment that integrates with our client systems to provide a seamless, reliable, scalable and secure solution. High-speed, Private leased optical fiber circuits from International service providers for voice and Internet access have been set up to ensure connectivity at all times. We utilize TCP/IP protocols over a fully switched Ethernet network (using CAT6 cabling) built on distributed architecture with high availiablity firewall..

Fusion BPO LLC is supported with redundant colo facilities on east coast.

Fusion BPO LLC employs an in-house technical support, integration and database management team to assist in deployment and maintenance of systems, and offer flexibility in API developments. We synchronies work with our clients' teams to assess specific requirements to determine the best solution, working within strict timeframes and budget.